FAQ
We’re here to help with anything you need. Explore frequently asked questions below, or contact us for further assistance.
Payment
We’re happy to help with any order inquiries, including cancellations and modifications. Contact us, including your order number, and we’ll respond within 1-2 business days.
We are happy to cancel any orders before they are processed by our warehouse, however we cannot guarantee any changes or cancellations due to the volume of orders being received. Please contact us as soon as possible if a cancellation is required.
Visa and Mastercard.
Please note your card will be debited once your payment method has passed fraud screening and funds capture at the time of transaction. The name against the charge will appear as Domenris on your statement.
Domenris takes reasonable measures to ensure credit card and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure Domenris uses EV Secure Socket Layer (SSL) technology. Extended Validation SSL Certificates give high-security Web browsers information to clearly identify a website organisational identity. This encrypts all the information you send across to us including your credit card details. Furthermore, all pages that require you to enter your personal information or payment details on our site have the Extended Validation Standard, which will cause the URL address bar to turn green in your browser; this verifies the authenticity of our online security.
Please note that by making a purchase with Domenris online, you agree to receive communication with regards to your order.
Domenris takes reasonable measures to ensure credit card and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure Domenris uses EV Secure Socket Layer (SSL) technology.
Extended Validation SSL Certificates give high-security web browsers information to clearly identify a website organisational identity. This encrypts all the information you send across to us including your credit card details.
Furthermore, all pages that require you to enter your personal information or payment details on our site have the Extended Validation Standard, which will cause the URL address bar to turn green in your browser; this verifies the authenticity of our online security.
Payments may be rejected for a few reasons, please ensure you check the following prior to contacting our customer service team to ensure the information you have entered is correct:
• Correct credit card number has been entered.
• Correct security number and expiry date has been entered.
• That you have sufficient funds in the relevant account.
If you are still having problems try an alternative payment method or contact our Customer Service Team for assistance.
Shipping
All orders are processed Monday through Friday, excluding holidays and weekends. Orders will be processed and shipped by the next business day.
Delivery times vary pending on the location from which your order is fulfilled from. For further information regarding our specific shipping times, costs and conditions, please refer to our Shipping Info here.
Your tracking number and a link to our courier provider can be found on your Shipping Confirmation email that will be emailed to you once the items have been collected by our courier provider for delivery. An SMS will thereafter be sent to you to confirm that your order has been dispatched as well as another SMS on the day of delivery.
If your order contains two or more items, your order may be split and fulfilled from different locations. You will receive a Shipping notification by email each time an item from your order is fulfilled and shipped to you. For further information regarding split orders, please contact our Customer Service Team by email [email protected].
Once your order has been placed we do our best to get it to you as soon as possible, therefore we cannot guarantee we will be able to change your delivery address. Please contact our Customer Service Team as soon as possible if you would like to change your delivery address.
Returns & Exchanges
To make your Domenris shopping experience enjoyable we offer a variety of options to ensure you’re happy with your purchase. Please refer to our Returns Policy for further information regarding options that are available to you.
We are committed to exchanging or refunding your items as quickly as possible and thus, we will update you via email. In the unlikely event that you don’t receive your refund or exchange within – 15 working days of couriering your parcel to us and have checked the tracking details with the relevant courier company-, please email our Customer Service Team and supply them with a copy of the waybill and/or tracking number.
Kindly coordinate your return with our customer service team in advance to sure that your return is collected from our courier partner. All returned parcels remain the responsibility of the purchaser until received by Domenris.
Product(s) must be unworn and unwashed, original hangtags must be attached, and proof of payment must accompany each product. Head to our returns page to start the process.
Items marked ‘Final Sale’ and are not eligible for return, exchange, or credit. For questions, please contact us.
It takes about 2 – 10 working days to process your refund. You’ll receive an email when we’ve received the item(s) and processed the refund.
If you’ve received a damaged or incorrect item, please contact us with details and we’ll make it right at no cost to you.
Product & Sizing
If a size or style is coming back, you’ll see an option to join the waitlist or preorder it on the product page. If not, keep browsing!
At Domenris, we are committed to selecting the finest products and achieving excellence through sustainable and high-quality production practices.
Browse through the different categories by using the top menu navigation. Alternatively, if you know exactly what you are looking for you can enter the code or keyword into the search function which is located at the top right of our website.
We obsess over fit and spend the vast majority of our time making sure that the clothes move well and flatter practically any figure. Most everything in our assortment runs true to size, but every product page will indicate that garment’s specific fit. Keep in mind that some pieces are intended to fit slim or oversized, which we will also call out on the product pages. And, of course, should you have any questions just contact us.
You can find it on all individual product detail pages. If you would like further information regarding a particular style please contact ourCustomer Service Teamfor assistance.
Other
For any technical issues with the website or payment issues you are experiencing please contact ourCustomer Service Team.
Registering for an Domenris account saves time and makes your life easier with quicker checkouts, easier returns, and access to your full order history.
1.Sign in to your Domenris account.
2.Go to the ‘Track or Edit Your Order’ page.
3.Enter the tracking number (you’ll find that in your confirmation email).
If you do not want to provide or keep your personal information with us, please reach out to [email protected]. We will help you out with the removal and inactivation of your account.
You can find and apply for all current vacancies on our careers site, so this is the best place to start.
